• What is Trade protection?
  • What is Market.CSGO?
  • Which items can be sold, and which cannot?
  • Should I Worry About Security? Is There a Risk of Fraud?
  • How to Know If Your Account Has Been Hacked and How to Get Rid of Intruders?
  • How to Top Up Your Balance?
  • Why Can't I Top Up My Account Using a Bank Card?
  • What Is the Commission for Topping Up the Balance?
  • I Topped Up My Balance, but the Funds Didn't Arrive—What Should I Do?
  • What Should I Do If the Payment Is Declined by the Security System?
  • How to Set Up Your Steam Account for Purchasing Items on Market.CSGO?
  • How to Purchase an Item?
  • How to Cancel a Purchase?
  • What Are "Purchase Requests" and How Do They Work?
  • What to Do If the Purchased Item Remains in "Status Clarification" or "Trade Stuck" for More Than 10 Minutes?
  • Can I Purchase Multiple Items at Once?
  • How to Set Up Your Steam Account to Sell Items on the Site?
  • How to Sell Items
  • What is 'Quick Sale' of items, and how does it work?
  • What to Do If Trades for Confirmation Do Not Appear When Selling Items?
  • What Is the Commission on Sales? Can It Be Reduced?
  • What to Do If You Haven't Received Money for Selling an Item?
  • Error: “You must enable trade confirmations and the mobile authenticator”
  • Error: “You need to first open your inventory in your Steam profile settings”
  • Error: “Invalid Trade Link”
  • Error: “Issues Updating Inventory”
  • Error: “You are offline! You need to enable sales and either launch the MarketApp client or enable the extension!”
  • Error: “Link Verification Error, Our Bot Cannot Retrieve or Transfer Items to You. Please Check the Possibility of Offline Trades on Your Account”
  • What Is the Commission for Withdrawing Money?
  • I Submitted a Withdrawal Request, but the Funds Haven't Arrived
  • What Is the Difference Between the Withdrawal Amount and the Amount to Receive?
  • What Is a Payment Password and What to Do If It's Lost?
  • How to Correctly Withdraw Money to Your Steam Account Balance
  • Why Can't I Withdraw Funds to an International Card?
  • What is Alfaskins?
  • How to buy Alfaskin?
  • How to sell Alfaskin?
  • How to withdraw Alfaskin?
  • The “Hide Profile” feature
  • How to Send an Item Link in the Chat?
  • Error: “You cannot write to chat until you reach level 1 in steam. You can still write to tech support.”
  • Error: “To access the chat, you need to establish yourself as a reliable seller or buyer and have a small turnover on our platform.”
  • Can I Suggest Improvements for Market.CSGO?

What is Trade protection?

Valve Update

In July 2025, Valve introduced the Trade Protection feature — a mechanism designed to help safeguard items if an account owner loses access to their account or becomes a fraud victim.

In Steam, the trade protection period lasts for 7 days from the moment a trade is successfully completed. During this time, items are protected: they cannot be modified or transferred to other users.

After 7 days, trade protection is removed, and it is no longer possible to cancel the trade or return the items. You can learn more in Valve’s official FAQ.

How Trade Protection Works on Market.CSGO

The site implements additional features related to Trade protection:

  1. In the Trade section, a Trade protection status is displayed for both participants after a trade is successfully completed.

  2. On the site, the Trade protection period lasts 7 days 22 hours 39 minutes.

  3. After the Trade protection period ends, the system performs an additional verification of the trade details. This verification may take up to 5 hours.

  4. Money from the sale are automatically credited to the seller’s balance once the verification is complete.

Penalty System for Trade Cancellations

Important! A new system for identifying the responsible party in canceled trades has been launched on the site.

It is currently operating in a test and partially manual mode — we are collecting statistics for further improve and optimization. If you encounter any issues with a canceled trade, please contact Support. We will review each case individually.

Cancellation Due to Buyer’s Fault:

  • A penalty of 30% of the trade amount is applied:

    • 20% is compensated to the seller

    • 10% is the Market’s commission

  • The buyer’s trades are blocked on Steam for 30 days

Cancellation Due to Seller’s Fault:

  • The buyer receives 100% of the trade amount back

  • The item is returned to the seller

  • The seller’s trades are blocked on Steam for 30 days

Cancellation via BuyFor System (Recipient’s Fault):

  • A penalty of 30% of the trade amount is applied:

    • 20% is compensated to the seller

    • 10% is the Market’s commission

  • We recommend marking such trades as successful. 70% of the trade amount remains with you — you can distribute it at your discretion.

API Changes:

  • The get-money API method is available with the money_settlement parameter to check frozen balance.

  • If settlement ≠ 0 and the operation status is “Canceled”, you can identify the responsible party using the causer parameter.

  • Information about penalties and compensations has also been added to the following methods: history, operation-history, get-buy-info-by-custom-id, get-list-buy-info-by-custom-id.

Stay tuned for updates in our Telegram dev channel (@market_csgo_dota2).

We wish you many successful trades!